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Thanks for purchasing Live For Results and the What Does Your Produce Look Like audios! Once you complete your purchase, you will receive a link that will give you at least two download attempts. If you exhaust your attempts and still are unable to download the products, just send me an email at email@example.com and I'll help you figure it out. Also, once downloaded, the purchase is non-refundable since the product is electronic. Our products have been vetted and downloads come through Selz, which provides a safe and secure download environment. Reid & Company, LLC and its members are not liable for any issues you may incur as a result of attempting to download the products as it is done through this service. However, we will assist you in any way possible with making sure you receive and are able to use your products as intended. Thank you, again!